The working agreement between counsellor and client has historically been based on trust and made verbally. However in an effort to make the process more understandable and transparent, most counsellors offer a written copy which sets out what the client can expect from the counsellor and vice versa.
Please feel free to familiarise yourself with our Counselling Contract (below) or follow this link for a printable version.
This agreement is between Trevor Pierce (t/a In-Mind) and you, the client.
Aim of Counselling: The purpose of counselling is to provide you, the client, with a safe and confidential space in which you can explore and discuss issues of personal importance without judgement, however I may at times give information or offer suggestions. If during counselling we set goals, then the client agrees to work towards those goals. Should I feel at any point I am no longer able to help then I will bring this to our discussion and may offer to refer you to someone who can.
Confidentiality: In-Mind maintains confidentiality in accordance with the British Association of Counselling and Psychotherapy (BACP) Ethical Framework. Trevor Pierce is a member of the BACP and is bound by their Code of Ethics.
Exceptions to confidentiality: Confidentiality may be breached if there is a risk of harm to you or another human being, if a court instructs it or you share information about a terrorist act or other illegal act. In most situations In-Mind would seek to discuss this with you first, however we retain the right to break confidentiality without prior notice should the urgency or legality of the situation require such action.
Professional supervision: It is a requirement of the BACP that all counsellors receive professional supervision. In-Mind believes the quality of service provided to our clients is of the up-most importance and make full use of supervision. If you would like to know more about what is discussed in supervision and how your confidentiality is maintained please ask.
Session details: Appointments will be made for weekly meetings and typically last 50 minutes. They will begin at the agreed time and any session that starts late due to clients late arrival cannot be extended beyond the agreed finishing time. Should you be more than 15 minutes late and have not made contact, this will be considered a cancellation (see below) and the counsellor may not be available for the remainder of the session.
Cancellations: If I have to cancel a session for any reason I will aim to give at least 48 hours notice and you will not be charged for that session. It is expected that you, the client, also give at least 48 hours notice if you are unable to attend (except in exceptional circumstances) and failure to do so will result in you being charged for that session. If you are involved in a serious accident, emergency or event outside of your control then please take care of that first and then contact In-Mind.
Contact between sessions: If you need to contact me between sessions please email email@example.com or call 07985 009811 and leave a message if there is no answer. Please note that counselling will only take place during our sessions, In-Mind is not a crisis organisation and should you need to talk to someone immediately please contact your GP, NHS 24 (dial 111 from your phone) or The Samaritans (08457 90 90 90).
Number and frequency of sessions: In-Mind asks that you commit to 4 sessions before evaluating the efficacy of our service. After this, sessions will be agreed between you, the client, and Trevor on a basis that suits both. Barring holidays and agreed absences, sessions are to be attended on a weekly basis. Should you decide to terminate counselling at any point your decision will be respected, but we ask that you attend an ending appointment so we can discuss your decision and situation.
Holidays: In-Mind will aim to provide at least 2 week’s notice of planned holiday dates or periods of unavailability and we request that you do the same.
Fees and Payment: Sessions attended in Kent are charged at £45 per session, and those attended in London are charged at £65. Payments by cash or bank transfer are accepted (please contact In-Mind for bank details).
Limits to provision of services: It is your responsibility to take care of yourself and you, the client, agree that for the duration of counselling with In-Mind you will refrain from self harm and substance misuse. Sessions will not take place if you, the client, are under the influence of alcohol or any other substance.
Complaints: If you feel that you have not been treated with respect and according to your wishes then please consider raising this during your session or contact In-Mind and we will arrange a time for you to talk it through. However, should you wish to make a complaint about the service you have been offered or received, please contact the BACP at www.bacp.co.uk.
Notes and record keeping: In-Mind keeps basic client records in accordance with the BACP Code of Ethics and adheres to the Data Protection Act 1998. These notes are private and confidential – should you wish to see a copy of your notes then please contact In-Mind and we will arrange a time for you to view them or collect a client copy. Please note you may be charged an administration fee for this.
Referral: Should we deem it appropriate we may offer to refer you on to another service after discussion and agreement with you, the client. If you have been referred to In-Mind then confirmation of your attendance and any return information will be provided only with your consent and will be agreed with you in advance.